Dispatch Breakdown, 'Lost' Officer Delayed Bus Wreck Response
Wednesday afternoon's minor school bus accident with no injuries in Milton was properly classified as low priority, but dispatching an officer still took too long.
UPDATE 12:45 P.M., AUG. 31 A breakdown in the Alpharetta 911 dispatch center and a Milton police officer's difficulty finding the location in Crooked Creek subdivision delayed response to a minor school bus accident scene until 32 minutes after the first call. The dispatcher received a call at 4:27 p.m. from Fulton County Schools Transportation Division to report a minor accident with no injuries, said James Drinkard, spokesperson for Alpharetta. Milton has arranged for Alpharetta to dispatch its police and fire calls. "The caller did advise that students were on the bus but was clear that no injuries were present and the students were in no way endangered," Drinkard said. At least one parent received a call from her son at 4:09 p.m. about…
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Concernedcitizen
11:39 am on Friday, August 31, 2012
It I the bus driver may have advised Fulton, who then contacted 911. A couple of numbers are quite remarkable here, however. A fair estimate is 20 minutes for the County to contact Alpharetta 911. Disappointing but excusable. However, 15:29 to dispatch an officer to an MVA involving a school bus is an extraordinary length of time in the "dispatch world". Then, 17 mins for the first unit to arrive… more ›