Community Update

What a nightmare these folks were. Lady who answers is nice but this is owned and run by a bunch of foreign people that really are rude and actually quite shocking to deal with. Anyway, we had them come out to fix a switch on our stove. The quote was $190 and we were fine with that. Gave them a $50 cash deposit and they said they would be back in two weeks. After a month went by we followed up and found out they could not get the part. They never bothered to let us know until I started calling them. They said they would return the deposit. Well that never happen. Once a month or so I would call them up and have to go through the whole story about what happen and why we were due a refund. They would always tell me they would refund but it never would happen. Finally I called a different number and spoke with a foreign accent man who I was told was the owner. OMG... so nasty and rude! I was in shock how he spoke to me. He wanted a copy of the check and once again I told him it was cash and I had no copy of the check, only a receipt given to me by the tech. He said "I don't care if you call me ten more times, no receipt... no refund" Now I know how dumb it was to pay in cash. This was on a jobsite and my workers were there on the job and not myself so that is why I paid cash and I am certainly not going to lose sleep over $50. I am just so offended over the circus and the treatment of this company that I really wanted people to know how things could go down if you hire them. I will not call them back again. They can keep my $50. Just not worth the stress and the attempts have been unfruitful anyway. One last thought. They could not fix the switch or find the part but the next company I called could so apparently they are not as capable as others with the quality and their abilities. If you do decide to call them I would call 678-437-7721 which is not the nice girl at the call center but the management people. I would simply ask if your not satisfied with their service how will they handle it and I bet their reaction will be enough to let you know to KEEP LOOKING FOR ANOTHER COMPANY WITH GOOD REVIEWS!